These terms set out the rules that apply when you access hanyatoto, use your account wallet, or complete a transaction through OVO, GoPay, or ShopeePay. Reading them before you proceed helps you understand what we expect from you and what you can expect from us — including how disputes are handled and where to reach us when something needs clarifying.
Account access rules
OVO, GoPay, ShopeePay transaction scope
User rights and corrections
Policy contact route
LEGAL POLICY POSTURE
How These Terms Apply to Your Use of hanyatoto
By opening an account or completing any transaction on hanyatoto, you confirm that you have read and accepted these terms in full. Access to our platform — including games from Pragmatic Play, Spadegaming, Microgaming, and Bigtime Gaming, along with wallet transactions processed through OVO, GoPay, and ShopeePay — is subject to eligibility requirements that depend on your local law and the region from which you are accessing the service. Where local law does not permit access, these terms do not extend a right of use. We may update these terms at any time. When a material change is made, we will note the revision date at the top of this page. Continuing to use your account after an update is posted constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the service and contact our support team to discuss your account status. Your account details, transaction history, and session records are governed by the terms in effect at the time each action is taken. Queries about specific clauses can be directed to our support channel, and we will respond with the applicable section referenced.
OVO
Transactions processed through OVO are subject to these terms as well as OVO's own service conditions. We handle the account-side record; OVO governs the wallet-side transfer.
GoPay
GoPay payments made on this platform fall under these terms for the account record. The wallet transfer itself is governed by GoPay's own policy, which applies independently.
ShopeePay
ShopeePay transactions are captured in your account history here. These terms cover our obligations on the account side; ShopeePay's own terms govern the e-wallet transfer separately.
WHAT IS COVERED
Scope of These Terms Across Account Areas
These terms do not cover every interaction equally. Some areas fall entirely within our policy; others involve a third-party service where their own terms take precedence. Understanding the boundary helps you know where to direct a query and what documentation to bring when you do. Below we distinguish the four main areas so you can identify the right route without ambiguity.
Account Access
Creating, verifying, suspending or closing your account is fully governed by these terms. Any decision we make about access — including restrictions related to eligibility or region — follows the rules set out here.
Transactions
Deposits and withdrawals recorded in your account wallet are covered by these terms on our side. The e-wallet provider — OVO, GoPay or ShopeePay — holds its own terms for the transfer leg of each transaction.
Site Content
Games, odds displays, live tables and any content you interact with on our platform are provided under these terms. Game content from studios such as Pragmatic Play and Spadegaming is subject to their own studio-level policies for technical performance.
Third-Party Services
External links, payment processors and identity verification tools that sit outside our platform are not covered by these terms. We do not accept responsibility for a third party's policy decisions or service interruptions.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
These terms are not only obligations — they also give you specific actions you can take. You have the right to review any record we hold about your account, including transaction history and session logs, by logging in and navigating to your account dashboard. If a detail on your account is incorrect — such as a name mismatch or a registered payment method that no longer applies — you can submit a correction request through our support channel. We will acknowledge the request and confirm the outcome in writing. If you have a question about how a specific clause applies to your situation, raise it with us directly before taking action based on your own interpretation. We will identify the relevant section and respond in plain terms. Account closure requests are handled through the same support route and are processed in line with the retention schedule set out in the trust section below.
Review Records
Log in and go to your account dashboard to see your transaction history and session records. These are updated in real time and reflect every action taken under your account.
Correct Account Details
Submit a correction request through our support channel if any registered detail is inaccurate. Include the field name and the correct value; we will confirm the change once verified.
Raise a Policy Question
Contact support with the clause or scenario in question. We will cite the relevant section of these terms and explain how it applies, so you have a clear written record of the response.
Request Account Closure
You may request closure of your account at any time through our support channel. Outstanding wallet balances and pending transactions will be addressed before the account is formally closed.
POLICY CONTACT ROUTES
How to Reach Us About These Terms
When a terms question cannot be answered by reading this page, we have three routes available. Each route is designed for a different type of query — pick the one that matches your situation so your question reaches the right team without delay.
Live Chat
Use the live chat window inside your account for immediate questions about how a specific clause applies to an action you are about to take. The chat team can pull up your account record during the conversation.
Email Support
For written confirmation of a policy interpretation or a formal correction request, email our support address. You will receive a reply referencing the relevant clause, which you can keep as a record.
Account Dashboard
Many policy-related statuses — including your current wallet state, pending transaction flags, and any account notices — are visible directly in your dashboard after login without needing to contact us.
DATA AND ACCOUNT SECURITY
How We Handle Your Data Under These Terms
These terms define our data obligations as well as our service rules. We collect account and transaction data to operate the service, verify wallet connections — including OVO, GoPay, and ShopeePay — and maintain a record of actions taken in your account. We do not sell account data to third parties. Retention periods apply to different data types: active account data is held for the life of the account; transaction records are kept for the period required by applicable law in your eligible region. Cookie use on our platform is limited to session management and functional preferences; you can adjust your browser's cookie settings at any time without losing your account access. Requests to access, correct or delete data held about you can be submitted through our support channel. We will confirm receipt and process the request within the timeframe set out in our data handling procedures.
Data Collection
We collect account registration details, transaction records and session data to operate the service. No additional data is gathered beyond what is necessary to maintain your account and verify payment connections.
Cookie Use
Cookies on this platform manage your session state and remember functional preferences. Adjusting your browser's cookie settings will not remove your account or affect your wallet connection status.
Account Security
Access to your account is controlled by your login credentials. If you suspect unauthorised access, contact us immediately through live chat or email so we can review the session log and take appropriate steps.
Data Requests
Submit a data access, correction or deletion request through our support channel. Include your registered account identifier and the specific data type you are asking about; we will confirm the outcome in writing.
TERMS FAQ
Common Questions About These Terms
The questions below reflect what account holders ask most often when reading this policy. If your question is not covered here, use the support routes listed above to get a direct answer referencing the relevant clause.
Do these terms apply to every transaction I make through OVO or GoPay?
Yes — our terms cover the account-side record of every transaction, including those processed through OVO, GoPay, and ShopeePay. The e-wallet provider's own terms govern the transfer leg independently. Both sets of terms apply simultaneously to a single transaction.
How will I know if these terms have been updated?
We note the revision date at the top of this page whenever a material change is made. Continuing to use your account after an update is posted means you accept the revised terms. If you disagree with a change, contact our support team before your next session.
Can I get a written record of how a specific clause applies to my account?
Yes. Submit your question through our email support channel and we will reply citing the relevant clause by name and explaining how it applies to your specific situation. That reply forms a written record you can refer back to.
What happens to my account data if I request closure?
Transaction records are retained for the period required by applicable law in your eligible region after closure. Other account data is removed in line with our retention schedule. The outcome of your specific request will be confirmed in writing when we process it.
Are game results from Pragmatic Play or Microgaming covered by these terms?
Our terms cover your account record of game sessions and any amounts recorded in your wallet. The technical performance of game content from studios such as Pragmatic Play and Microgaming is subject to their own studio-level policies, which operate independently from ours.
How do I correct a detail on my account if it was registered incorrectly?
Log in, then contact us through live chat or email with the field name and the correct value. We will verify the change against your account record and confirm the update in writing once it is processed. Do not share login credentials when submitting the request.
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