Mobile / Sports
This page sets out how hanyatoto handles the account data you share with us — including wallet identifiers for OVO, GoPay, and ShopeePay — and what choices you have over that data. Access to this policy and the rights it describes depends on local law and is available where local law permits.
When you create or manage an account with us, we collect the information needed to operate that account — your registration details, session activity, and the wallet identifiers you connect for transactions, such as OVO, GoPay, or ShopeePay. We use this data solely to run your account, process wallet-linked activity, and respond to support requests you raise with us. We do not sell your personal data to third parties. Where we engage service partners — for example, to process a wallet transaction routed through GoPay — we share only the minimum data those partners need to carry out that specific task, and they are bound by confidentiality obligations consistent with this policy. Data we hold on your account is retained for as long as your account remains active, plus any period required under applicable local regulation. If you close your account, we will retain only what local law requires us to keep, and nothing more. You can request a summary of what we hold at any time through our support channel. The current state of your account data is always accessible after you log in. This policy applies where local law permits and governs only activity on hanyatoto.
Not every part of your online experience falls within this policy. This section draws clear lines so you know exactly what we are responsible for — and where a third party's own policy takes over.
Everything that happens inside your hanyatoto account — login sessions, profile settings, wallet connections and session history — falls within this policy. We control how that data is stored and who can access it on our side.
When you initiate a transaction through OVO, GoPay, or ShopeePay, the data you share with those wallet providers is governed by their own privacy policies. We receive only the reference details needed to match a transaction to your account.
Pages, game interfaces, and support materials hosted on hanyatoto are covered here. Data generated by how you browse or interact with those pages — such as session duration or page path — is collected under this policy's terms.
Links to external sites, payment provider portals, or any service outside hanyatoto operate under their own terms. Once you leave our domain, this policy does not apply. We recommend reading the privacy terms of any external service you use.
Your account data is not locked away from you. After logging in, the account dashboard shows the profile information and wallet details we hold on file — you can review them directly without needing to contact support first. If something is incorrect, the account settings page provides fields to update your details; changes take effect once you save and the session refreshes. For questions this policy does not answer, or for a formal data request, our support channel is the right path. We will acknowledge your request and respond with what we can confirm or action under applicable local requirements. Access to these rights depends on local law and eligible regions. We do not charge a fee to handle a data question.
Log in and open the account dashboard. The profile section displays the personal and wallet details we hold. No support ticket is needed to view your own data — it is visible to you directly after authentication.
Navigate to account settings after login. Edit the relevant field — name, contact detail or wallet reference — and save. The update reflects in your account immediately. If a field is locked, contact support to request a manual correction.
Use the support contact route listed in the Support section of this page. State clearly that your question relates to privacy or data held on your account. We aim to respond with a clear, specific answer rather than a generic acknowledgement.
If you want us to delete account data beyond what we are required to retain under local regulation, submit a written request through our support channel. We will confirm what can be removed and what must be kept under applicable rules.
Privacy questions deserve a direct answer, not a form letter. Use the channels below to reach the team handling account data and policy matters. When you contact us, include your account reference and describe the specific data or policy point you are asking about — this helps us respond with the right information rather than a general reply.
The live chat widget on hanyatoto connects you to account support directly. For privacy questions, mention 'data request' or 'policy question' at the start so the agent routes your message to the right team without delay.
For formal written requests — data review, correction or removal — email us through the address shown in your account dashboard under Support Contacts. Written requests create a traceable record, which we recommend for anything requiring a formal response.
Many privacy actions do not require contacting us at all. Log in, open the account settings section, and the fields for profile data, wallet references and session preferences are available to review or update directly from your dashboard.
Understanding what happens to your data at each stage matters as much as knowing your rights. This section covers four areas — cookies, account security, data retention and the contact route for policy changes — so you have a complete picture without needing to piece it together from multiple documents.
We use session cookies to keep your account active while you browse hanyatoto and to remember your wallet preference — for example, whether you last used OVO or GoPay. You can manage cookie settings through your browser. Disabling session cookies may affect how your account behaves between pages.
Access to your account data on our side is restricted to staff who need it to carry out their function. We apply access controls and audit logging to account records. If you believe your account has been accessed without your permission, contact support immediately through live chat.
Active accounts retain data for as long as the account remains open. After account closure, we keep only what local law requires for the period that regulation specifies — nothing beyond that. The reason we hold any particular record is documented internally and available on request.
When this policy changes in a way that affects your rights or how we use your data, we post the updated version at hanyatoto/privacy-policy/ and note the revision at the top of the page. Continued use of your account after a change is posted means you have seen the updated terms.
The questions below come up most often when account holders want to understand what we hold, what they can do about it, and how to act. If your question is not here, the support channel is the right next step.
We collect the details you submit during account creation — contact information, account credentials, and any wallet identifiers you link such as OVO, GoPay or ShopeePay. We also record session activity on hanyatoto for account security and support purposes. We do not collect data beyond what is needed to run your account.
We share data only with service partners who carry out a specific task on our behalf — for example, processing a GoPay wallet transaction. These partners receive only the minimum data needed for that task and are bound by confidentiality requirements. We do not sell your data to anyone.
Log in to your account and open the dashboard. The profile and settings sections display the personal details and wallet references we hold. You can review this at any time without contacting support. For a full written summary, submit a request through our support email channel.
Yes. Most fields — contact details, wallet preferences — are editable directly in account settings after you log in. Save the change and it takes effect immediately. If a field is not editable from settings, contact support through live chat or email and we will carry out the correction manually.
We retain only what local regulation requires us to keep after account closure, for the period that regulation specifies. Data not required by law is deleted. The retention period and the legal basis for it are available on request through our support channel.
Contact us immediately through the live chat on hanyatoto. State clearly that you are reporting a potential unauthorised access event. Our account support team will review the session log, advise on next steps, and escalate to the relevant internal team if needed. Act promptly — early contact allows us to respond more effectively.